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Navigate to https://www.dji.com/flysafe/custom-unlock and log in to your DJI account. Click here to sign up if you have not already done so. Please note, having a DJI account is mandatory and will be required to perform certain tasks not related to this process.
Complete the application by providing the requested information. Take note of the following:
Step 1 - Gather Basic Information
Personal information: Your name, email address, and phone number
Flight Controller ID (With all hardware powered on and connected, launch the Kespry app on the iPad > Settings > About. The Flight Controller ID is listed in the “Drone” section.)
Latitude and longitude of the area of interest
Radius and heightaltitude of the area of interest, subject to the authorization document approved provided by the local government (Note: Some drones are not allowed to unlock flight above 500 m.)FAA
Duration of the unlocking licenseslicense: 1 year for personal users and non-authenticated organization users (incl. government units); 3 years for authenticated organization users
Authorization document that allows flight in the red Restricted Zones. This will be your airspace authorization from the FAA.
After this information has been gathered, provide all requested information in the User Center. Detailed steps can be found here.
Once the User Center information has been provided, proceed to request the unlock:
Step 2 - Unlocking Area
Select Choose the Unlock Request tab and choose New Unlock Request
Confirm you agree to the terms presented
Choose Custom Unlock
Choose the drone model you are will be flying at the top of the screenalong with the Pilot
Search for the location you need to fly and drop a pin in the center of the mission area by clicking the screen. The lat/lon will automatically populate in the first field on the right.
In the middle field on the right, enter a desired unlock area radius. This value is represented in KM.
In the third field on the right, enter the altitude you have been approved to fly. This value is in M.
In the last field, provide a friendly name for the unlock and confirm.
On the last screen, enter the displayed CAPTCHA information and confirmfly to update the map
Choose Circle, and draw a circle around your mission area. Alternatively, you can choose download template and provide lat/lon/radius information for your circle, or you could choose to import a polygon by providing the lat/lon for each polygon point
Provide a name for your circled area where it says Unnamed below the map
Provide a start and end date for the custom unlock
Provide the altitude in Feet or Meters
Provide a short description of the reason for the unlock request (e.g. Request is for flying monthly inventory at this site. Please see attached airspace approval)
Upload the airspace approval for the area in question
Submit application
Detailed steps on the process can be found here.
Once the application has been submitted, you will receive an email confirmation of your submission. You will receive a second email upon approval, and this is normally within a few minutes. If it is rejected, it is likely due to an incorrect Flight Controller ID and if this is the case, you must complete and submit the application again.