DJI Flysafe Unlocks with the Mavic 3 Enterprise

Like other DJI drone products, the M3E connects to DJI FlySafe to ensure pilots adhere to safe operation parameters.  This guide will outline how to access FlySafe, unlock your airspace zone online, and load existing unlocks into your controller to enable takeoff.

Step 1: Access the DJI FlySafe Platform and Find Your Flyzones

1. Navigate to

2. In the top right corner, hover over the account icon (between “search” and “store”)

   Open

   

   1. If you already have a DJI account, click “Login” and enter your credentials

   2. If you don’t have a DJI account, create one using “Register”.  Your Kespry credentials will not give you access to DJI FlySafe.

3. Once you are successfully logged in, scroll down to and select GeoZone Map

   Open

   

4. Ensure the correct continent, country, and drone type are selected on the drop down menus at the top of the screen

5. Enter the address, or latitude/longitude of the site you need to unlock airspace for in the search bar, in the upper right corner of the map.

   1. Toggling between the “Map” and “Satellite Map” base layers (top left of map display) can be helpful for ensuring your entire flight area is clear to fly, or has been appropriately unlocked

   2. Large blue marker with white center = searched location position

      1. If any part of the mission area falls within a geozone, unlocking will be required regardless of where this icon is located, takeoff position, or start/end points.

   3. Gray polygon = Altitude Zones

      1. Takeoff will be allowed, but there is a hard cap on how high the drone may fly, usually 150 meters or 60 meters

      2. A warning will appear in screen at takeoff and during the mission, and the mission will be paused if set altitude is too close to the cap

      3. Setting a flight height 5 meters or more below the cap is recommended for smooth operation

   4. Small blue marker with dark center, blue polygon = Authorization Zones

      1. Takeoff will not be allowed until unlocking is complete

      2. The ‘“Zone Unlocking” process may be used

      3. Generally, extra documentation isn’t needed

      4. Unlocking is automated and quick

   5. Red marker, red polygon - Restricted Zones

      1. Takeoff will not be allowed until unlocking is complete

      2. The “Custom Unlock” process must be used

      3. A LAANC authorization, COA, or similar external document showing permission to fly in the area will most likely be required in order to unlock the area

      4. Unlocking is reviewed and can take up to 24 hours

    

   Step Two: Find your Flight Controller Serial Number

6. Turn on your controller AND your drone

7. Click the “Flight Route” menu

8. Navigate to your existing mission or create a new one

9. Click the three buttons in the top right corner of the screen

10. Click the three buttons at the bottom of the settings options menu

11. Scroll to and select “About”

12. Scroll to the bottom to find your flight controller serial number

Step Three: Unlocking your Fly Zones

Option A: Unlock in the Controller

1. From the controller home screen, click the account tab in the top left

2. Sign into your DJI Account if needed and select “GEO Zone Unlocking”

3. Click the information button

4. Follow the link or scan the QR code provided

5. Click the “New Unlock” button on the bottom right corner

6. Follow the instructions from Option 2, starting at step 3

Option B: Unlock from a computer

1. Click here to navigate to the DJI Unlock page

2. Click the blue “New Unlock Request” box in the top right corner, and “Confirm” on the dialog box that follows

3. Select the appropriate unlock type

   1. Restricted Zones: select “Custom Unlock” and follow the instructions here 

   2. Authorization Zones: select “Zone Unlock”

4. Double check that the fields under “Basic Information” are correct.  They should populate from your DJI account.

5. If this is your first time performing an unlock, you’ll need to enter your drone and pilot information.  After they’re added, they should be stored in your DJI account and available for selection from the drop down menus.

   1. Add Device - enter your flight controller serial number from step one and select the drone model

   2. Add Pilot - enter your name and the email address for your DJI account

6. Select the FlyZone(s) you need to unlock by clicking the polygon on the map

   1. Use the search bar to navigate to a specified location

7. Enter the flight date

8. Enter a brief description of why the unlock is needed, see the example below

9. Click “Submit” to finish the zone unlock request.

Step Three: Loading Unlock Certificates into the Mavic 3 Enterprise

1. Turn on your drone and controller, ensure you are connected to the internet

2. Select the “Account” tab at the top left of the controller home screen

3. Make sure you are signed in to the DJI account associated with the unlock request and select “GEO Zone Unlocking”

4. There will now be 1 or more new unlocking packages available in the top right corner.  If not, try refreshing the page.  If it still doesn’t populate, double check that you received your second approval email for a custom unlock, that your flight controller serial number matches the one used for the unlock, and that you are using the same DJI account.

5. Click “Details”, then “Import All”

6. The unlock certificate should now appear as active on the main unlock page, and takeoff will be allowed in the area.  If flying in more than one unlocked area that day, make sure only the relevant certificate for the current flight is enabled to prevent errors.