Troubleshooting Finding a Deliverable

Owned by Lauren Elmore, created
May 21, 2021
1 min read

Problem

I can’t find my deliverable.

Solution

Check these common fixes if you’re having trouble finding a deliverable.

  1. Double check that you have access to the site and are in the correct one. If you need access, learn how to get it here.

  2. Once at the correct site, go to the Site Details view. Scroll down and check the Surveys & Deliverables section. If the deliverable you are looking for isn’t there, we may still be working on it. Email support@firmatek.com for more information.

  3. If you are looking for a deliverable for a year prior to 2019, email support@firmatek.com and request access to it. We migrated to Firmatek Cloud in 2019. We still have all of your deliverables, it is just not in the Firmatek Cloud system.

Our team is here to help! If you can’t find something, reach out to us.