Email Notification Troubleshooting

Owned by Lauren Elmore, created
Apr 29, 2021
1 min read

Problem

I’m not receiving my email notifications.

Solution

  1. Firmatek Cloud emails could be ending up in your spam or junk folder. Check those folders and whitelist no-reply@firmatek.com.

  2. If you are receiving some, but not all Firmatek Cloud emails, ask your IT department to whitelist no-reply@firmatek.com and request that they add the firmatek.com domain to your internal email security system.

  3. Give your IT team some help and send them the following to whitelist:

    • Domains:

      • *.firmatek.com

      • *.amazonses.com

    • From email: no-reply@firmatek.com

    • Server name:

    • Email IP ranges to whitelist:

      • ip4:199.255.192.0/22

      • ip4:199.127.232.0/22

      • ip4:54.240.0.0/18

      • ip4:69.169.224.0/20

      • ip4:23.249.208.0/20

      • ip4:23.251.224.0/19

      • ip4:76.223.176.0/20

Whitelist Firmatek email addresses and domains to avoid missing notifications.